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We are seeking Senior Business Analysts with strong expertise in Collections & Recovery to support the CRWnp (Collections & Recovery Workbench – next phase) initiative.
The role focuses on end-to-end business analysis, process design, and detailed requirement engineering across the full credit lifecycle, supporting scalable solutions within a modern banking environment.
Key Responsibilities
* End-to-end business analysis across Collections & Recovery processes (pre-delinquency, collections, recovery)
* Capture and document business requirements and detailed functional specifications (L3/L4 level)
* Design and optimize business processes across the full collections lifecycle
* Create and maintain process documentation and models (e.g., Adonis)
* Support solution design and align requirements with CRWnp capabilities
* Identify functional gaps and define improvement opportunities
* Define data requirements and business rules (e.g., DPD, segmentation, prioritization)
* Act as a bridge between business stakeholders (Collections, Risk), IT teams, and delivery units
* Support UAT preparation, execution, and validation
Required Skills & Experience
* Proven experience as a Business Analyst in banking / financial services
* Strong expertise in Collections & Recovery processes
* Experience in requirements engineering and functional specification writing (L3/L4)
* Solid understanding of process modelling and optimization (e.g., Adonis or similar tools)
* Experience working with data requirements and system integrations (loan, CRM, payments)
* Strong stakeholder management and communication skills
* German language skills (C1)
Nice to Have
* Experience with collections workbench / debt management platforms
* Knowledge of credit risk and regulatory frameworks
* Experience in large transformation programs
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