Next Job Abroad is excited to announce an opening for a German Speaking Customer Support Agent within the thriving iGaming industry in Malta. This is an amazing opportunity for those who are eager to leverage their language skills in a vibrant and culturally rich environment. We are dedicated to providing our customers with unparalleled support, and we are looking for passionate individuals to join our team.
As a Customer Support Agent, you will play a crucial role in maintaining our reputation for excellence by ensuring all queries from our German-speaking clientele are handled promptly and professionally. We offer comprehensive relocation support to make your transition to Malta as smooth as possible.
Key Responsibilities
* Provide top-notch customer service via live chat, email, and phone to our German-speaking customers.
* Resolve customer inquiries, issues, and complaints with accuracy and empathy.
* Assist customers in navigating our gaming platform and enhance their overall experience.
* Collaborate with team members to achieve service level targets and maintain quality standards.
* Record customer interactions and feedback accurately in our support systems.
* Engage in continual learning by participating in product training and service workshops.
Requirements
* Fluent in German and proficient in English; additional languages are a plus.
* Previous experience in customer support or a related role is an advantage.
* Strong communication skills with the ability to build rapport with customers.
* Ability to thrive in a fast-paced environment and handle multiple inquiries simultaneously.
* Familiarity with CRM systems and customer support software is desired.
* Ready to relocate to Malta and embrace a new cultural experience.
* Interest in gaming and understanding of the iGaming industry is a plus.
Benefits
* Career growth opportunities in a renowned iGaming company.
* International & diverse work environment.
* Competitive performance bonuses.
* Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
* Hybrid working setup.
* Yearly salary €25.000 excluding bonuses.
* Health care benefits and numerous other discounts.
* Fully paid training by certified instructors.
* State of the art premises, providing a great working environment with relaxing break areas.
* Special events as well as community & social responsibility initiatives.
* Work for a Great Place to Work-Certified Company.
* Relocation package (reviewed case by case)
* This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!