Munich
Clienteling & Customer Care
MID
Personal Shopping & Client Relations Manager (f/m/d)
To support our team we are searching for a Personal Shopping & Client Relations Manager (f/m/d) to be based in our Munich office.
WHAT YOU WILL DO
* Act as the point of contact and ambassador to Mytheresa's top clients
* Develop one-to-one client relationships through regular communications, and refer to individual's order/ returns histories to enhance understanding of client base
* Increase spend of individuals and develop customer loyalty through understanding customer's style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
* Create and implement new selling ideas to ensure sales targets are met
* Drive and participate in all acquisition opportunities
* Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
* Responsible for the Pre-Reservation four times a year
* Responsible to update the preference sheet/ profile of the customers
* Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
* Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers
WHO YOU ARE
* 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
* Be passionate about your customers – have a true service and 'roll-up-the sleeves' mentality
* Love for fashion and technology
* Enthusiastic, innovative and creative
* Sales-driven
* Tech savvy
* Great communicator
* Organized and detail oriented
* Fluent in written and spoken German and English (fluency in other languages is a plus)
WHAT WE OFFER
* Up to 32 days of holiday, depending on the length of service, starting with 28 days
* Mobile office with up to 20% of your total contracted hours (job and position permitting)
* 10 days/year of mobile office abroad in EU-countries (job and position permitting)
* Language & e-learning courses
* Staff discount of up to 30%
* Company pension scheme
* Discounted membership for selected sports platforms & gyms
* Discounted travel card
* Access to LinkedIn Learning
* Individual support on mental health & well-being (e.g. compatibility work and family life)
* Social Day
* Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.