Join our HR Services Team and gain hands-on experience in operational HR processes within a dynamic international banking environment.
As a Working Student in HR Operations, you will support onboarding and offboarding activities, maintain employee records, and contribute to a smooth employee experience through effective communication and system management.
What You'll Be Doing
* Assist with onboarding/offboarding processes and employee communication
* Maintain and manage HR documents and employee data in SuccessFactors and ServiceNow
* Support ticket resolution, reporting, and internal audits
What We're Looking For
* Enrolled in a university program (e.g., Human Resources, Economics, Psychology)
* Strong MS Office skills and fluency in German and English
* Reliable, team-oriented, and customer-focused with a positive attitude
Position Description
Onboarding & Offboarding Support
* Assist with onboarding and offboarding processes.
* Communicate with new hires and leavers regarding standard procedures and required documents.
Employee Communication & Ticket Support
* Respond to standard employee inquiries/tickets (e.g., vacation policies, certificates, document requests, time tracking, document filing, etc.).
* Support the HR team in managing and resolving ServiceNow tickets.
* Communicate to new joiners and new expats about to-do’s etc.
Process Documentation & Knowledge Management
* Document HR workflows and procedures to support process transparency.
* Write and update knowledge base articles; manage content on ServiceNow.
Employee Data Management
* Maintain and update employee records in SuccessFactors.
Document Creation & Management
* Prepare and manage HR documents such as contracts, amendments, certificates, and letters.
* Collect signatures and manage digital workflows via DocuSign.
* Assist in compiling documents for visa applications (expats) and support background checks (e.g., Vero), including follow-ups.
* Support the parental leave process by preparing confirmations and updating SuccessFactors.
* Collect documents from employees (e.g. university confirmations, work permits, etc. and ensure proper tracking)
* Support with creation of reference letters and the entire process
Employee Data Management
* Support data clean-up activities in SuccessFactors to make the system a point of trust
Personnel File & Office Organization
* Ensure accurate and secure handling of physical and digital HR files
* Support clean-up of digital personnel files and folders
Reporting & Audit Support
* Support the HR team with reporting activities, create simple HR reports and summaries (e.g., time tracking, leave balances, IRW).
* Compile relevant documentation to support internal and external audits.
How to apply
If you are interested, we look forward to receiving your application on our career page:
As an equal opportunity employer, we welcome applicants from all backgrounds.