Job Description
* Implementation and documentation of domestic and foreign on-site technical support related to in-use medical devices.
* Performing error detection and repair activities related to defective products.
* Performing safety and functional checks (STK) on medical devices every 6 months.
* Participation in complaint and non-compliance handling processes.
* Contacting customers to arrange appointments and preparing quotations.
* Processing customer feedback and coordinating further actions.
* Planning and organizing service activities with the German sales team and the Hungarian parent company.
* Carrying out monthly and yearly German service program.
* coordinating the supply of components and spare parts from the Hungarian parent company
* Weekly report to the Technical Support Manager.
* Preparing service reports and electrical safety protocols in accordance with DGUV Regulation 3 and MDR 2017/745.
* Carrying out feedback and service report register in accordance with the regulation MDR 2017/745
* Time tracking and task management system administration.
Qualifications
* Medical Technician with electrical specialist qualification (Staatlich Geprüfter Techniker, Fachrichtung Medizintechnik)
* Minimum 1 year of professional experience in the field of position,
* Ability to interpret electronic and technical drawings
* Advanced level knowledge of measurement technology
* User-level knowledge of Microsoft Office applications
* Active, conversational level English language knowledge in writing and speaking,
* Category B driving license
* Valid passport
* Willingness to travel (in Germany and abroad).
Additional Information
In exchange for your expertise, we offer:
* Professional development opportunities, especially in the field of medical technology industry,
* Participation in the support of internationally recognized products,
* Stable company background and vision, reliable employer,
* Modern, comfortable working environment,
* A prepared and motivated team,
* An annually revised base salary that keeps pace with market changes,
* Flexible work schedule and time off.