Senior IT Support Engineer
Location: Munich, Germany (On-site, 5 days/week)
Role Overview
Our clients are looking for a proactive and highly skilled Senior IT Support Engineer to join their Munich team. This hands-on role requires deep expertise across Microsoft technologies, networking infrastructure, and automation. You will be instrumental in supporting end-user devices, managing servers, and leading a full IT infrastructure migration as they establish their new Munich office.
Key Responsibilities
* Provide advanced technical support across Microsoft technologies
* Office 365, Active Directory, Exchange, Windows Server, Azure
* Manage and maintain network infrastructure:
* Routers, switches, firewalls, LAN/WAN setups
* Oversee onboarding and offboarding of users and devices to ensure smooth transitions and compliance
* Set up, configure, and deploy physical and virtual servers
* Lead the end-to-end migration and infrastructure setup for the new Munich office
* Implement and maintain automation solutions, including AI-driven tools to improve efficiency and scalability
* Monitor system performance, troubleshoot issues, and ensure high availability and security
* Collaborate with global IT teams to align standards and share best practices
* Document processes, configurations, and procedures for the internal knowledge base
Required Skills & Experience
* Proven experience in a senior IT support or infrastructure engineering role
* Microsoft Office 365, Active Directory, Exchange, Windows Server, Azure
* Solid understanding of networking principles and hands-on experience with:
* Routers, switches, firewalls (Cisco, Fortinet, Ubiquiti)
* Experience with server deployment, setup, and migration projects
* Familiarity with automation tools and AI-based deployment strategies
* Excellent troubleshooting and problem-solving skills
* Ability to work independently and manage multiple priorities
* Fluent in English; German language skills are a plus
Desirable Qualifications
* Microsoft certifications (MCSA, MCSE, Azure Administrator Associate)
* Networking certifications (CCNA, CompTIA Network+)
* Experience with scripting (PowerShell) and automation platforms
* Familiarity with endpoint management tools (Intune, SCCM)