This is a consultancy project in the Banking sector focused on Testing and Migration Services for operations preparations. The role involves working on operations-related process flows, particularly for retail payments, service desk tool configuration, and operations reporting.
Responsibilities
Draft, review, and present operations-related process flows, preferably related to retail payments
Create process visualizations using specialized programs (e.g., Visio)
Configure and maintain Service Desk tools including ticketing systems and monitoring tools
Develop operations reporting frameworks, dashboards, and visualizations for business monitoring and reporting
Apply ITIL 4 framework principles to operational processes
Skills
Must have
5+ years of hands-on experience in test and migration operations
Proven expertise in drafting, reviewing and presenting operations-related process flows, preferably related to retail payments
Experience in using programmes to visualize process flows (e.g. Visio)
Knowledge of Service Desk tools such as ticketing tools and monitoring tools, with hands-on experience in configuring relevant tools
Expertise in operations reporting, creating dashboards and visualizations for business monitoring and reporting
Advanced knowledge of ITIL 4 and related certifications
Business fluent English language proficiency
Banking domain knowledge
Strong communication skills and capability of taking initiative
Nice to have
Experience working with financial institutions in regulated environments
Familiarity with compliance and background verification processes in the banking sector
Additional ITIL certifications beyond ITIL 4 Foundation
Other
Languages
English: C1 Advanced
Seniority
Senior