We are currently looking for a
Front Office Associate
to join our Rosewood Munich team. Our
Front Office Associate
acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.
Essential Duties and Responsibilities:
* Provide courteous, professional, efficient and flexible service at all times.
* Recognising the needs of guests and responding to them promptly.
* Changing room assignments in consultation with Guest Experience or Front Office Manager
* Ensuring that Rosewood Munich standards, policies and procedures are followed at all times.
* check in and registration of all guests
* Providing a rooming and orientation tour of the hotel according to all Rosewood, Forbes and LQA standards.
* Maintaining and updating guest profiles and informing all hotel departments of guest allergies, intolerances or preferences.
* Assisting and working closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services with their duties as required.
* Dealing professionally with "walked" or "overbooked" guests.
* Documenting all complaints, problems or guest requests.
* Accepting wake-up call requests, recording and passing on information to relevant colleagues.