WHAT YOU WILL DO Act as the point of contact and ambassador to Mytheresa’s top clients Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences Create and implement new selling ideas to ensure sales targets are met Drive and participate in all acquisition opportunities Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events Responsible to update the preference sheet/ profile of the customers Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers WHO YOU ARE 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality Love for fashion and technology Enthusiastic, innovative and creative Sales-driven Tech savvy Great communicator Organized and detail oriented Fluent in written and spoken English. Additional languages are a valuable asset, especially Spanish, French, Polish or Greek LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: Mid-Senior levelWorkplace Type: Hybrid