Field Service Engineer (m/f/d) – Germany
📍 Location: Hamm, Germany (with extensive travel across Germany)
📋 Reporting to: Aftersales Manager Germany
💰 Salary starting from €60,000 gross per year (depending on qualifications and experience)
🎯 Attractive annual bonus equivalent to one month’s base salary
🚚 Fully equipped service vehicle including high-quality tools and diagnostic equipment
About the Role
Our client, a globally recognized manufacturer of construction equipment, is looking for a Field Service Engineer (m/f/d) to strengthen its Aftersales team in Germany.
In this hands-on role, you will act as the technical link between the company, its dealer network, and end customers. You will be responsible for diagnostics, repairs, commissioning, and technical support, helping to maximize machine uptime and customer satisfaction.
Key Responsibilities
1. Perform diagnostics, maintenance, repairs, and commissioning of construction machinery at customer sites
2. Provide technical support and guidance to dealers and end customers during complex service interventions
3. Troubleshoot and resolve mechanical, hydraulic, electrical, and electronic faults
4. Support the dealer network through technical training, best-practice sharing, and service standards implementation
5. Complete service reports and manage warranty and claim documentation
6. Assist with the delivery, commissioning, and technical support of new equipment, including battery-electric vehicles (BEV)
7. Ensure proper use, maintenance, and care of service vehicles, tools, and diagnostic equipment
8. Maintain high safety and quality standards while continuously contributing to service improvements
Your Profile
9. Completed technical qualification in construction equipment, agricultural machinery, commercial vehicles, automotive technology, industrial mechanics, mechatronics, or a related field
10. Minimum of 3 years’ experience in field service or technical support roles
11. Strong knowledge of hydraulics, electrical systems, electronics, and diesel engines
12. Experience with construction equipment, agricultural machinery, or similar heavy equipment is highly desirable
13. Knowledge of electric drivetrains or battery-electric vehicles (BEV) is an advantage
14. Independent, customer-focused, and solution-oriented approach
15. Fluent German language skills
16. Basic English skills for technical communication and training purposes
17. Willingness to travel extensively throughout Germany, including occasional overnight stays
18. Valid EU driving licence
What’s on Offer
✅ Permanent full-time position with an international market-leading company
✅ Comprehensive onboarding, technical training, and product certifications
✅ Modern work equipment including laptop and mobile phone
✅ Excellent career development opportunities within a growing international organization
✅ High level of autonomy, flexibility, and varied assignments across Germany supporting dealers and customers