Perm
Germany
Remote
Eligibility: Candidates must hold a valid, employer-independent work permit for Germany
The Opportunity
Join a fast-growing Digital Practice delivering enterprise-scale transformation and application services across major global organisations. You will lead large SAP Application Management Services (AMS) programs, working with complex, multi-country landscapes and high-profile clients.
This is a leadership role with end-to-end responsibility for SAP AMS delivery, service quality, and long-term client success across S/4HANA and ECC environments.
Role Overview
We are seeking a dynamic and results-driven SAP Program Manager to lead large-scale managed services engagements. You will oversee service delivery, manage cross-functional teams, ensure SLA compliance, and drive continuous improvement across enterprise SAP environments.
Key Responsibilities
* Lead end-to-end SAP AMS delivery across S/4HANA and/or ECC landscapes
* Act as the primary point of contact for stakeholders across multiple service lines
* Ensure service quality, availability, and performance against SLAs and KPIs
* Coordinate delivery teams and manage day-to-day operational performance
* Drive continuous improvement initiatives and service optimisation
* Identify opportunities for system enhancements and process efficiencies
* Manage team performance, staffing plans, and delivery metrics
* Facilitate regular service reviews and stakeholder governance meetings
Core Requirements
* Proven experience in SAP Managed Services or Service Delivery leadership
* Strong background in SAP S/4HANA and/or ECC environments
* Experience managing large, distributed teams and complex programs
* Excellent communication, problem-solving, and leadership skills
* Strong commercial awareness and stakeholder management capability
* Solid understanding of SLAs, OLAs, and contract-based service delivery
Personal Profile
* Strategic thinker with strong analytical and problem-solving skills
* Proactive, ownership-driven leadership style
* Client-focused with a long-term relationship mindset
* Strong drive for quality, performance, and continuous improvement
* Fluent in German and English (written and spoken)