B2B Travel Customer Advisor – German Speaker/Deutschsprachig
Hybrid – Berlin, DE
*** This Job Opportunity is only offered for candidates living and eligible to work in Germany.
Client: Travel Management Company.
Hybrid – Berlin, DE
Job Description
As a B2B Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more.
Detailed Duties and Responsibilities
* Support users with self-service functionality on the client’s platform and mobile application
* Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience
* Provide high-quality travel support to customers via chat, phone, and email
* Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
* Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.
* Manage hotel, flight, rail, and car bookings accurately and efficiently
* Participate in team meetings, product updates, and supplier/travel industry training sessions
* Provide operational feedback to internal teams regarding customer experience and process improvements
* Maintain extensive supplier, destination, and travel system knowledge
* Ensure compliance with company travel policies, customer procedures, and global travel regulations
* Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions
Targeted Qualifications
* Fluency in German Language, C1 level or Higher.
* Fluency in English Language, B2 level or Higher.
* Experience with ARC and BSP market booking practices
* Ability to multitask and manage urgent travel-related requests effectively
* Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
* Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage
* Comfortable working in fast-paced international travel support environment
* Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment
* Understanding of travel industry regulations and global compliance requirements
* Strong customer service and communication abilities
* Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals.
* Working schedule: shift rotation, Monday to Friday from 07 AM – 07 PM. Days off: Saturday & Sunday; Bank holidays.
Interpersonal Skills
* Communicative, Speak and/or write well and get your ideas across to others easily.
* Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
* Confident, Pleasant, Energetic, Helpful, Trustworthy
* Efficient, Perform tasks in the fastest and simplest ways that they can be done.
* Organized and punctual, put things in order so that they run smoothly and are always on time.
* Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
* Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
* Precise, Make sure that things are done accurately, correctly, and exactly.
* Willingness to acquire new knowledge.
* Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
* Hybrid – Berlin, DE (1 day per week – work from office)
* Full eligibility to live & work is a must.
* Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends)
* Working schedule: shift rotation, Monday to Friday from 07:00 AM – 07:00 PM.
* Days off: Saturday & Sunday; Bank holidays.
* Shift-Based.
* Comprehensive healthcare, insurance, and wellbeing support.
* A global team committed to the company values.
* A dynamic work environment in a dynamically international company.