The Warranty & Quality Manager (m/f/d) will play a pivotal role in establishing and managing our comprehensive warranty program and driving product quality improvements across the European market. This individual will be responsible for developing robust warranty policies and systems from the ground up, meticulously analyzing warranty and quality data to identify trends, and collaborating closely with central engineering, manufacturing teams, and our technical center in Birmingham (UK), to enhance product reliability. This is a key leadership position ensuring customer satisfaction, regulatory compliance, and operational excellence in a start-up environment.
Warranty Management:
Policy Development & Refinement: Develop, implement, and continuously refine European warranty policies, terms, and conditions, ensuring clarity, competitiveness, and compliance.
Claims Management Oversight: Oversee the entire warranty claims management system, including claim processing, adjudication, system integrity, and timely payment.
Data Analysis & Insights: Analyse warranty data to identify failure trends, emerging product issues, potential fraudulent activities, and opportunities for cost optimization and process improvement.
Liaise directly with engineering, manufacturing, and internal quality teams to provide actionable feedback on product issues identified through warranty data.
Compliance: Ensure full compliance with all relevant warranty legislation, consumer protection laws, and industry standards across all European markets.
Quality & Field Actions Management:
Data Aggregation & Analysis: Aggregate and analyze quality data from diverse sources, including warranty claims, technical support escalations, parts failure analysis, and customer feedback, to build a holistic view of product performance. Campaign Recommendation: Make data-driven recommendations on the necessity, scope, and urgency of proposed campaigns from an aftersales perspective, in collaboration with market teams (e.g., Develop clear and concise technical instructions and service procedures for approved campaigns, in collaboration with the Technical Support & Training Manager and the UK technical center.
Bachelor’s degree in Automotive Engineering, or similar qualification.
Proven experience in a warranty management and/or automotive quality role, preferably within an OEM or automotive supplier at a European level.
Strong understanding of automotive warranty systems, policies, and claims processing.
Demonstrable experience in analyzing complex data sets to identify trends and drive decision-making.
In-depth knowledge of automotive quality management principles, root cause analysis techniques, and field corrective action processes.
Experience in developing and delivering training programs.
Strong problem-solving skills and a proactive, hands-on approach, particularly valuable in a start-up environment where you will be building processes.
Proficiency in data analysis tools and warranty management software.
Fluency in English is essential; German) is a strong asset.