What's the role?
The Team:
At HERE, we are the Voice of the Customer. Our Customer Success team partners with clients throughout their journey – from onboarding to adoption and expansion – ensuring they realize the full value of our location technology. We work closely with Engineering, Product Management, and Sales to deliver solutions that power navigation, mobility, and connected experiences worldwide. If you thrive in a collaborative, fast-paced environment and want to see your work shaping real-world applications, we’d love to meet you.
The Role:
As a Technical Project Manager within Customer Success, you will lead strategic delivery programs for major Automotive OEMs, with a primary focus on HERE’s map database, software and location services. You will manage complex projects, coordinate cross-functional teams, and ensure successful integration of HERE solutions into customer ecosystems. This role combines project leadership, technical expertise, and relationship management to drive adoption and long-term success.
Key Responsibilities
1. Develop and execute Customer Success Plans to maximize value from HERE products and services.
2. Drive large-scale delivery programs for Automotive OEMs, including map database deliveries and navigation solutions.
3. Act as the primary technical interface, ensuring customer requirements are clearly understood and implemented across internal teams.
4. Manage project timelines, risks, and escalations, ensuring successful delivery and customer satisfaction.
5. Collaborate with Product, Engineering, and Sales to influence roadmap decisions and resolve issues proactively.
6. Identify opportunities for solution optimization and consult customers on best practices for navigation, IoT, and location-based services.
7. Provide regular feedback to internal stakeholders and lead executive-level reviews when needed.
8. The role is Germany based, with travel up to 25%, both domestic and international.
Who are you?
9. 3–6 years of experience in project management or technical delivery roles (Automotive or Location Services preferred).
10. Strong understanding of map data, navigation systems, and automotive infotainment platforms.
11. Proven ability to manage complex, cross-functional projects with enterprise customers.
12. Excellent communication and stakeholder management skills; ability to influence without direct authority.
13. Technical background in Computer Science, Engineering, or related field; PMP or equivalent certification is a plus.
14. Fluent in English; German language skills strongly preferred.
15. Experience with GIS, cloud-based solutions, and automotive technologies (ADAS, connected services) is an advantage.
What We Offer
16. Competitive salary plus bonus
17. Hybrid work model (2 days office / 3 days remote)
18. 30 vacation days and flexible working hours
19. Opportunities to work on high-scale services serving petabytes of data
20. Professional development programs, language courses, and wellness initiatives
21. A diverse, inclusive team from 60+ countries
22. Regular team events, knowledge-sharing sessions, and more
What do we offer?
Our culture is founded on openness, teamwork, and honesty, with colleagues who are forward-thinking, resilient, and committed to excellence. We offer a competitive compensation package, opportunities for personal development, and a healthy work-life balance.
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. - #LI-MS1