WE'RE HIRING: DESKTOP SUPPORT ENGINEER – GERMANY
Excis is a global IT support leader operating in over 190 countries, powered by innovation, teamwork, and a passion for delivering excellent customer experiences. We're looking for a proactive Desktop Support Engineer to provide top-tier IT support, manage hardware and software, and ensure smooth operations across multiple locations in Germany.
Join a supportive, family-like environment where your growth matters and your contributions are valued.
Global Presence: 190+ Countries
6000+ Engineers Worldwide
200+ Enterprise Clients
At Excis, we foster an open, friendly, and growth-oriented culture where teamwork drives success. From solving complex technology challenges to celebrating wins together, we put our people first.
What You'll Do
* Provide expert desktop and end-user support (Windows, macOS, Office 365, hardware/software issues).
* Troubleshoot basic server and network issues (LAN/WAN, routers, switches, AD, DNS).
* Manage IT assets, installations, upgrades, and configurations.
* Support end users both onsite and remotely across different locations.
* Maintain documentation, incident tickets, and service reports.
* Coordinate with global teams on escalations and service requests.
* Handle the site independently and ensure smooth daily IT operations.
RequirementsRequirements
Experience & Qualifications
* Minimum 3 years of Desktop/IT Support experience.
* Bachelor's Degree in IT, Computer Science, or related field.
* Valid visa and work permit in Germany (mandatory).
* Immediate joiner and able to share necessary documents.
Technical Skills
* Strong knowledge of Windows OS, Office 365, and common enterprise applications.
* Hardware support: laptops, desktops, printers, mobile devices.
* Basic understanding of servers, Active Directory, user administration.
* Networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN).
* Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy).
* Knowledge of VPN, antivirus, and security best practices.
* Ability to troubleshoot independently and escalate when necessary.
Behavioural Skills
* Excellent communication and interpersonal skills.
* Strong customer service mindset.
* Ability to work independently and manage multiple tasks.
* Proactive, reliable, and solution-oriented.
BenefitsWhy Join Us?
At Excis, your work truly matters. You'll join a dynamic, hands-on team where your skills directly improve user satisfaction and drive operational success. We offer:
* A supportive environment that encourages professional growth and continuous learning.
* Collaboration with global teams and exposure to diverse technologies.
* Competitive compensation and opportunities for advancement.
* A culture that values innovation, teamwork, and excellence.