The purpose of this role is to provide reliable, customer‑focused support to both B2B and B2C customers across the EMEA region. The role also supports consistent Customer Care processes through close collaboration with internal teams and external partners.
Customer Support
Provide day‑to‑day support and advice to B2B and B2C customers
Partner with the Sales Director and Key Account Managers to support daily operations
Provide accurate order information and customer master data
Coordinate with international teams, including the parent company in New Zealand, with consideration for time‑zone differences
Order & System Management
Maintain accurate data in Microsoft Dynamics
Use and maintain multiple systems and platforms, including Microsoft Dynamics, Shopify, Gorgias, Mainchain and Customer‑specific portals (Training and support will be provided where needed)
Process Improvement & Compliance
Review customer service processes and identify opportunities for improvement
Support basic audit activities in cooperation with relevant departments
Administrative Support
Support accurate documentation and record‑keeping