Job Description
We are seeking a Senior Change Manager with CRM experience to lead Organizational Change Management (OCM) activities in complex transformation programs. This role focuses on driving user adoption, stakeholder alignment, and business readiness for CRM implementations and enhancements across various platforms.
Key Responsibilities
* OCM Strategy: Define and lead the execution of a comprehensive OCM strategy aligned with project objectives and executive stakeholders, with a strong focus on CRM transformation initiatives.
* Change Management & Communication: Design and oversee end-to-end change and communication strategies to support CRM adoption, ensuring clear, consistent, and impactful messaging across all levels of the organization.
* Change Impact Assessment: Lead the assessment and mitigation of impacts related to CRM-driven changes in business processes, systems, data, job roles, and organizational structures.
* Stakeholder Management: Proactively manage senior stakeholders, including leadership and business owners, ensuring alignment, engagement, and sustained adoption throughout the CRM lifecycle.
* User Adoption & Training: Define and drive adoption strategies, including training frameworks, enablement materials, and support models tailored to CRM platforms and business needs.
* Monitoring & Reporting: Establish and track KPIs related to change, adoption, and readiness; provide regular reporting and actionable insights to leadership.
* Collaboration: Partner closely with cross-functional teams, including CRM functional leads, IT, and business stakeholders, to ensure seamless delivery and value realization.
Qualifications
* 8+ years of experience in Change Management, including significant exposure to large-scale transformation programs.
* Proven experience supporting CRM implementations or rollouts (e.g., Salesforce, Veeva, Microsoft Dynamics, or other CRM platforms).
* Strong experience in stakeholder management at senior and executive levels.
* Excellent written and verbal communication skills in English.
* Demonstrated ability to translate complex topics into clear, engaging communication for diverse audiences.
* Strong expertise in driving user adoption, training strategies, and organizational readiness.
* Proficiency in MS Office; experience with digital communication tools or content creation (e.g., video editing) is an advantage.
* Willingness to travel as required
Additional Information
Why Fusion?
At Fusion, we unite entrepreneurial minds from around the globe to develop and implement game-changing solutions that build lasting relationships with our clients.
We value employees who challenge the status quo through innovation, adapt to diverse client needs in ever-changing environments, and commit to continuous learning—for themselves and their colleagues.
We provide a competitive salary and benefits package, along with an outstanding work environment that fosters long-term career development opportunities.
Our Benefits:
* Workflex: Enjoy 25 days of flexibility to work from your preferred global location.
* Flexible Time Off: Take the time you need to recharge and maintain a healthy work-life balance, with flexibility beyond standard holiday allowances.
* Annual Training Budget: Access CHF 1,500 to invest in your professional development and skill enhancement.
* Continuous Learning: Thrive in an environment that encourages ongoing learning, with opportunities to develop new skills and broaden your expertise.
* Global Mobility Support: Gain assistance with international assignments, visa/permit support, and relocation services.
* Unity Scheme: Benefit from loyalty rewards starting after 3 years of service.
* Referral Program: Earn a referral fee for every successfully hired referee.
* Local Benefits: Access a range of country-specific benefits tailored to your location.
* People Focus: Unite with the best global talent in life sciences, empowered to grow and collaborate in a vibrant environment.
* Truly Global: Join a truly global organization where mutual support, teamwork, and diversity drive our collective success.