* At Stackgini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how organizations select and manage their IT landscape.
* As we scale, we're building a world‑class professional services and customer success function to guide customers through the complex journey of IT demand management.
* We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making.
* We are creative, low-ego, team-spirited, and passionate about making our customers happy.
Tasks
As a
Principal Consultant-Professional Services (f/m/d)
at Stackgini, you'll play a key role in guiding our enterprise customers through their journey with our AI-powered IT decision-making platform. You'll ensure customers achieve measurable business value while contributing to Stackgini's growth. Your key responsibilities will be:
1. Strategic advisory & planning:
Develop a deep understanding of each customer's business, IT landscape and objectives. Collaborate with executives to build joint success plans, define KPIs and craft measurable milestones.
2. Onboarding & implementation leadership:
Lead workshops, configure our platform to client processes, and drive adoption. Guide process transformation initiatives—often navigating legacy structures, internal resistance, and political dynamics.
3. Trusted advisor & relationship builder:
Act as a single point of contact for large enterprise accounts, nurturing long-term partnerships. Guide clients through complex organisational dynamics, provide best-practice advice and champion stakeholder alignment.
4. Value realisation & growth:
Monitor