Our client, a global technology organization, is hiring an experienced ServiceNow Gen AI Architect to join their team remotely on a contract basis. The successful candidate will play a key role in leading the architecture, design and delivery of AI-enabled solutions across the ServiceNow platform, while helping enterprise organizations adopt emerging Generative AI capabilities to enhance operational efficiency and accelerate business transformation.
Responsibilities
* Lead the end-to-end architecture, design and deployment of Generative AI solutions across the ServiceNow platform.
* Design and implement scalable AI-driven workflows across key ServiceNow modules including ITSM, CSM, HRSD and SecOps.
* Provide expert guidance to customers on AI governance, security, compliance and risk management frameworks.
* Support the development, implementation and ongoing optimization of AI Control Tower initiatives.
* Work closely with business stakeholders, technical teams and leadership to identify AI use cases and define transformation roadmaps.
* Integrate ServiceNow with external AI platforms, LLM technologies, APIs and wider enterprise systems.
* Establish and promote best practices across automation, workflow orchestration, platform scalability and data management.
* Provide technical leadership and mentorship across architecture, engineering, development and delivery functions.
* Support solution workshops, technical discovery sessions and customer strategy discussions throughout the project lifecycle.
* Ensure AI-enabled solutions are aligned with enterprise architecture standards, business objectives and regulatory requirements.
Skillset
* Proven experience working as a ServiceNow Architect, Solution Architect or in a similar senior technical leadership role.
* Hands-on expertise with ServiceNow AI capabilities, including Generative AI, intelligent automation and workflow orchestration.
* Demonstrated experience designing, architecting and delivering enterprise-scale ServiceNow solutions across complex environments.
* Strong knowledge of AI governance, cybersecurity, compliance and risk management frameworks.
* Experience integrating ServiceNow with third-party platforms, enterprise applications and API-driven environments.
* ServiceNow Certified Technical Architect (CTA), CIS certifications or other relevant ServiceNow accreditations is a bonus.
* Experience working within regulated industries such as financial services, insurance, healthcare or the public sector is a plus.
* Exposure to AI Control Tower, Now Assist and emerging agentic AI frameworks within enterprise environments.
* Solid understanding of ITSM processes and enterprise workflow design best practices.
* Excellent communication, stakeholder management and client-facing consulting skills.