You are here. Welcome to the Future
At Masterplan, our mission is to make corporate learning engaging and impactful. You will manage the entire Workforce IT environment for Masterplan's employees, ensuring every Masterplaner can work smoothly, securely, and with the best tools. You'll handle day-to-day IT operations, device management, SaaS administration, network management, and InfoSec, while always seeking ways to improve how we work and to become more efficient.
Your Impact Here:
* Oversee the entire lifecycle of corporate assets (macOS/Windows devices, peripherals, SaaS applications), from strategic planning and IT procurement through maintenance, deployment, to secure decommissioning.
* Manage and enforce configurations, security policies, and application deployment using our Mobile Device Management (MDM) tools (Iru/Intune).
* Administer digital identities, accounts, and permissions across all corporate SaaS platforms (e.g., Google Workspace, Microsoft 365, etc.).
* Design and implement automation for efficient and secure user onboarding and offboarding.
* Administer and maintain our office LAN/WLAN infrastructure, monitoring network performance to ensure reliable high-speed connectivity.
* Maintain a robust security posture by performing patch and vulnerability management across the entire device fleet.
* Actively manage the Endpoint Detection and Response (EDR) solution, including monitoring security events and responding to incidents.
* Collaborate with the Information Security team to continuously improve our ISMS and successfully pass audits
* Deliver responsive and friendly IT support for our team, ensuring smooth daily operations.
What You'll Need to be Successful
* 3 + years of experience in IT administration, or IT operations
* Strong knowledge macOS and Windows device management
* Experience with Google Workspace or Microsoft 365
* Experience with MDM and IAM tools, e.g. Iru (Kandji), Intune, Entra ID, Okta, …
* Working knowledge of network infrastructure, including configuration and maintenance of office LAN/WLAN, switches, and access points.
* Good understanding of modern authentication and authorisation methods and best practices. Familiarity with key protocols used in a cloud environment, such as OAuth 2.0, SAML, and OIDC, and their application in SaaS administration.
* Basic understanding of IT security practices, including secure access and data handling, configuration management, and endpoint protection principles.
* Familiarity with ISO 27001, GDPR, or similar compliance frameworks
* Service-oriented mindset and clear communication skills
* Fluent in English (written & spoken)
Nice-to-haves
* Experience automating IT workflows using scripting languages (e.g. Bash, PowerShell, Python) or low-code solutions like Zapier or Make.
* Hands-on experience with modern cybersecurity technologies and practices, including Endpoint Detection and Response and vulnerability management processes.
* Experience in a scale-up or fast-moving tech environment
* Fluency in German
Why You'll Love Working at Masterplan
Here, at Masterplan, you'll have a career path, not just a job. You'll find friends here, not just colleagues. And you'll work on a mission that is truly changing the Future – not just paying the bills.
You'll play a
key role
in shaping how our team works and collaborates every day
A
modern hybrid setup
with flexibility, trust, and top-notch equipment
An
open, no-politics culture
where ideas matter more than titles
30 vacation days
and flexible working hours for a real work-life balance
Regular
team events, company trips, and legendary office parties
A stunning
Berlin office
- right at Hackescher Markt in the heart of the city
Recognised as a
Top Company by Kununu
in 2022, 2023 & 2024
Join
Masterplan
and help us make both
learning
and
working
smarter.