Premier Technical Support Specialist m/f/d General Information Req 100016316 Career area: Services Country/Region: Germany State: Baden-Wurttemberg City: Stuttgart Date: Wednesday, October 8, 2025 Additional Locations: * Germany Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked 196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worldu2019s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovou2019s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). To find out more visitwww.lenovo.com (https://news.lenovo.com/) and read about the latest news via ourStoryHub (https://news.lenovo.com/). Description and Requirements Are you passionate about solving technical problems and sharing your IT knowledge with others? Do you love being the contact person for IT questions among friends and family? Would you like to support people with varying IT knowledge and explain complex technical issues in a simple way ? Then you are exactly the person we are looking for! We are looking for a technically skilled and compassionate team member to help our customers overcome their technical challenges. In this position, you will be part of our dedicated Lenovo Premier Support team, supporting customers with their technical challenges with your wide range of IT knowledge. Please note:This is a posting intended to gather interest for potential future openings. While there may not be an immediate vacancy, we encourage candidates with relevant experience and enthusiasm for this role to express their interest. By applying, you will be considered for upcoming opportunities as they become available. Your tasks: Responding to technical inquiries via phone, email and chat Assisting customers with troubleshooting and problem resolution Explaining of technical issues in a comprehensible and simple manner Ensuring an outstanding customer experience through empathetic and professional service Documenting of customer inquiries and solutions in the ticketing system Your profile: Advanced knowledge of IT and technical understanding Customer service or technical support experience is a plus Ability to simplify technical concepts Positive attitude, empathy and patience when dealing with customers Problem-solving skills Ability to work in a team and willingness to work together in a dynamic environment Flexibility and the ability to quickly adapt to new situations Experience with the Microsoft M365 / O365 product range, especially with Microsoft Dynamics Excellent communication skills inu202fGerman (C1 u2013 C2) and in English (at least B1-B2) If you are a technology enthusiast, enjoy helping others, and have excellent communication skills, then we look forward to getting to know you! Apply now and become part of our team in Lenovo Premier Support. u202f What we offer: Employee Share Purchase Planu202fu202f Employee Assistance Program, e.g., for health, legal & financial consultancyu202fu202f Pension Planu202fu202f Meal Allowance / Lunch Vouchersu202f Internal E-learning Development Platform Available for Employeesu202fu202f Specialized Development Trainings (based on nomination process)u202f Employees Groups (LGBT, WILL, etc.)u202f Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)u202f Job Rad (Bike Leasing)u202f At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.u202f u202f u202f u202f You will report to SSG (Solutions & Services Group) organization structure. SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customersu2019 stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: * Germany * Germany AI PROCESSING NOTICE We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.