We are looking for a
Senior Customer Integration Engineer
based in Hamburg to join the European Enterprise team of a fast-growing global SaaS company. This is a high-impact, strategic role focused on enabling seamless technical integration and long-term value realization for top-tier clients.
You'll drive complex enterprise deals by delivering technical credibility and ensuring fast, effective onboarding that maximizes business impact.
About the company
Our client is a global leader in online consumer trust and digital transparency. Operating one of the world's largest independent review platforms, they empower consumers and businesses to collaborate through trust. With millions of active users and a strong presence across Europe, the US, and APAC, they are driving transparency and smarter decision-making in the digital age.
What will you do?
* Partner with New Business Sales to map technical solutions, including APIs, data architecture, and security requirements.
* Design and present customized technical solutions aligned with long-term strategic goals, including demos and POCs.
* Define integration strategies, data migrations, and deployment methodologies in collaboration with stakeholders.
* Co-develop Success Plans with Customer Success Managers focusing on technical adoption metrics.
* Lead technical onboarding, ensuring efficient integration, configuration, and smooth handoffs with customer IT teams.
* Solve complex technical issues, deliver advanced guidance, and host technical workshops for key clients.
* Ensure measurable business outcomes through hands-on adoption and implementation leadership.
Requirements
* Proven experience in a technical customer-facing role (Sales Engineer, Solutions Architect, or similar) in a SaaS enterprise setting.
* Strong understanding of enterprise integration technologies (REST APIs, webhooks), data platforms (ETL, warehousing), and security protocols.
* Working knowledge of programming languages (e.g., Python, JavaScript) and tools (CRM, Postman, data platforms).
* Experience with RFP/RFI processes in technical contexts.
* Excellent communication and presentation skills for technical and non-technical audiences.
* Ability to align complex technical needs with clear business value.
* Problem-solving mindset with a strong sense of accountability and ownership.
* Skilled in cross-functional collaboration, ideally within Agile product and engineering teams.
What you're offered
* Competitive compensation package with bonus
* 20 vacation days plus 8 additional days after 6 months
* 2 paid volunteering days annually
* Continuous learning via internal academy and curated platforms
* Monthly benefits (44€ for healthcare, travel, accommodation, etc.)
* Health stipend of 50€ monthly
* Full access to Headspace and a 24/7 Employee Assistance Program
* Prime office location with views of the Alster
This is an excellent opportunity for a technically skilled professional to work at the intersection of engineering and customer success, with significant exposure to enterprise-level strategy and innovation.