Summary
This position is located at Baumholder Lagerhof Hotel
Incentives and Bonuses
* Incentives will not be paid.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. US resident alien family members of US sponsors who are citizens of NATO countries other than the host nation and possess a valid green card and US Social Security Number (SSN).
Duties
* Serves as the Front Office Assistant Manager formulates instructions and directives necessary to conduct service-oriented and cost-effective operations.
* Conducts reviews of guest comments, surveys, and operations to identify problems and initiates appropriate corrective action. Evaluates the success of programs based on customer satisfaction.
* Monitors labor, and other expenses; presents analysis to the Front Office Manager. Develops operating policies, programs and procedures for the department and submits them to the Manager for approval.
* Monitor and evaluates guest satisfaction to ensure that first-class hotel standards are met. Participates in regular departmental inspections and reviews; resolves guests complaints.
* Insures compliance with policies and procedures; provides for adequate internal controls, inventory management, and accountability for property and funds.
Requirements
Conditions of employment
* Direct Deposit and Social Security Card is required.
* Meet qualification/eligibility/background requirements for this position.
* A one-year probationary period may be required.
* Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
* Ability to obtain a US Army (USAREUR) certificate of license.
Qualifications
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
A qualified candidate must possess the following:
Progressively responsible experience, including at least one year of specialized supervisory or managerial experience at the next lower grade level or equivalent position. Must be adaptable to new assignments, and to changes in instructions, work methods, work situations and staff.
Claimed experience must be verifiable through your resume. Assumptions will not be made.
In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified" :
1. Possess three (3) years' or more experience with a hotel property management system (e.g., Defense Lodging System/EPITOME, or similar systems).
2. Possess one (1) year or more experience creating staffing schedules that cover a 24-hour operation that includes a 7 day per week schedule for staff.
3. Possess one (1)year experience at a hotel as a Front Desk Clerk or Lead Hotel Front Desk Position (or similar position).
Education
This job does not have an education qualification requirement.
Additional information
Area of Consideration
* The Area of Consideration for this vacancy announcement is local commuting area of Baumholder, Germany. (Military Spouse Preference (MSP), Involuntarily Separated Military Preference (ISMP) and Family Member Preference eligible candidates are included in the area of consideration.)
Manual Application Option
* If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
* Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 1500 CEST on 10/30/2025 to ensure timely processing.
* Important : Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.
PCS Costs
1.