Primary Work Location
Bad Homburg
Overview
Carry out day to day office activities. Process sales orders, prepare shipping documents, handle customs, generate and print order confirmation or pick lists; communicate with customers via mail, email, phone or online meetings; handle incoming customer calls to place orders, check order status and/or pricing and availability of product; maintain sales order files; maintain customer contact information; provide assistance to Sales and Marketing personnel; support communication between Sales team and Admin team.
Mainly dealing with our Chinese customers.
Professional Qualifications
Education and Experience
* Associate degree as "kaufmännische Ausbildung"
* 3+ years' office experience - management responsibilities preferred.
* Fluent in Chinese.
* Good English and German language skills.
* Proficient in MS Office especially Word and Excel and use office equipment.
* Some experience with order processing preferred.
General
* High standard of ethics, integrity, honesty, patience
* Enjoys and works well with other people.
* Self-starter, motivated, high energy, with ability to work independently with little supervision, as well as under the direction of others.
* Effective communication skills with supervisor and co-workers.
* Excellent Team worker.
* Accuracy and attention to detail.
* Computer literate with MS office knowledge.
* Positive attitude.
* Dependable in work habits and reliable in attendance.
* Demonstrated ability to manage multiple detailed projects accurately.
* Excellent communication skills in both English and German (verbal/written).
Position Responsibilities
Specific
1. Order Processing for domestic and international customers: Process orders through purchase orders, credit cards, or wire