Your Tasks
* Drive the transformation of Client Success & Operations into a strategic post-sales function that enables proactive commercial growth across markets
* Design and standardize efficient end-to-end post-sales processes for 150+ Retail Media and Partner Marketing products, from booking to billing
* Create and roll out scalable playbooks, SOPs, reports, dashboards, and shared tools for local country teams
* Harmonize service standards across the portfolio to ensure consistent, high-quality partner value delivery
* Use campaign and performance data to enable ROI reporting, track key post-sales KPIs, and increase transparency on global performance
* Identify bottlenecks, inefficiencies, upsell, and cross-sell opportunities, and translate findings into scalable process and commercial improvements
* Integrate and optimize workflows across core systems such as Salesforce/ADvendio, Jira and Huskyplanner
* Train, onboard, and enable local teams to adopt new processes, tools and global standards
* Act as the central bridge between local markets and cross-functional teams such as Sales, Pre-Sales, Operations and Client Succes
Your Profile
* Several years of experience in Client Success, Revenue Operations, Sales Enablement, Digital Advertising Operations, Retail Media Operations, Process Management, or a similar role
* Strong strategic and process-driven mindset with the ability to combine operational excellence and commercial thinking
* Experience in Retail Media, AdTech, Digital Marketing, or related environments is a strong plus
* Confident in working with data, dashboards, reporting structures, and operational systems such as Jira, Salesforce/ADvendio, or similar tools
* Proven ability to analyze and improve complex workflows in international, cross-functional, and matrix organizations
* Strong communication and stakeholder management skills, with the ability to align teams across markets without direct authority
* Fluent in English
About Us
MediaMarktSaturn is Europe’s leading consumer electronics retailer and provider of related services. We are the Experience Champion, shaping tomorrow’s retail for our customers. Within our rapidly growing Retail Media & Partner Marketing unit, we are redefining how brands connect with consumers.
We are currently transforming our Client Success & Operations department into a strategic "Post-Sales Vertical". This new unit is a central backbone designed to elevate our local market execution from reactive support to proactive commercial growth.
The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion, foster equal opportunity, and welcome you to be part of our team.
Additional Benefits
Job Infos
Location: München, Ingolstadt, Hamburg
MediaMarktSaturn Marketing
Department: HQ - Marketing & Communication
Entrylevel: Professional Level
Type of Employement: Full Time
Working Hours: 37,5
Persona: Job Requisition HQ Employee
Recruiter: Laura Schröder
Recruiter: Laura Schröder