As our Global Sales Operations Technology Analyst (m/f/d), you will play a critical role in the our transformation of global go-to-market (GTM) operations. This role focuses on building a unified, intelligent foundation across data, process, and technology to enable seamless cross-functional integration, automation, intelligent insights, and agentic workflows at scale.
Working within Global Sales Operations, you will collaborate across Sales, Sales Support, IT, and regional Operations teams (Americas, EMEA, APAC, Japan, and India) to align enterprise data models, standardize business processes, and activate technology enablement for clearly defined business cases.
What you will do
* Support the global data harmonization and unification initiative, aligning Salesforce data models and hierarchies with enterprise data strategy.
* Establish and maintain metadata, governance standards, and audit routines that ensure trustworthy data.
* Map, document, and optimize global opportunity, quote-to-cash, and contract lifecycle workflows to eliminate friction and prepare for automation.
* Define and document agentic workflow use cases, enabling AI agents to execute repetitive processes, analyze data, and surface recommendations.
* Identify opportunities for process digitization and orchestration using connected systems (Salesforce, CPQ, CLM, ERP).
* Drive continuous improvement across Salesforce, CPQ, Conga CLM, ERP, Outreach, and ZoomInfo, ensuring global scalability and cross-platform consistency.
* Partner with analytics teams to connect operational data with predictive and prescriptive AI models.
* Drive user enablement through global training, onboarding, and digital adoption content.
* Support AI and automation pilots that extend GTM capabilities.
* Champion global collaboration between technical and non-technical teams to accelerate technology enablement maturity.
What we are looking for
* Multiple years of experience in Sales Operations, Revenue Operations, or GTM Systems Administration
* Hands-on experience with Salesforce or similar CRM platforms
* Exposure to CPQ and CLM tools (e.g., Conga, SAP CLM) and quote-to-cash processes
* Experience supporting data integration and reporting across GTM systems
* Experience building dashboards and reports for sales performance and forecasting
* Prior involvement in platform testing, documentation, and change management
* Experience supporting cross-functional teams and managing user inquiries or training
* Experience coordinating workstreams or supporting strategic initiatives
* Experience with AI-powered tools or platforms to support automation, agentic workflows, or data enrichment.
* Analytical thinker with strong problem-solving and systems-design mindset.
* Excellent communicator capable of bridging business, technical, and AI strategy discussions.
* Organized, detail-oriented, and adept at managing deliverables across global stakeholders.
* Passionate about digital transformation, continuous improvement, and responsible AI adoption.