The role holder demonstrates core skills, knowledge, and competence in all role requirements, and is improving capability and proficiency.
* Is technically trained for “Standard” jobs but may not have put all training into practice and is exposed to “complex” jobs with supervision.
* Requires further support, development and supervision to meet targets and complete new or unfamiliar tasks.
* Responds effectively by understanding and listening to customer needs to deliver great service.
* Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS).
* Understands company policies and procedures and complies with them.
* Understands and works towards branch and personal KPIs.
* Maintains tools and related kit in good condition.
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