Patientenbetreuer/in
Baumholder, Germany
Ausschreibungsbereich
Current INTERNAL Local National Employees throughout Germany. This covers all current Local National employees of the U.S. Forces in Germany, including U.S. Army & Air Force Exchange Service (AAFES)-Europe within Germany
and
EXTERNAL Local National Applicants, who reside in Germany.
Hauptaufgaben
The incumbent serves as the primary liaison for U.S. patients receiving care in host nation medical treatment facilities within a 50‑mile radius or one hour's travel from their assigned Military Treatment Facility (MTF). They coordinate support between U.S. medical personnel, host nation providers, the Managed Care Support Contractor (MCSC), and other government assistance activities to ensure seamless transitions of care. Core responsibilities include daily updates to inpatient trackers, prioritizing and conducting liaison visits, educating patients on TRICARE benefits, and assisting with follow‑up care after discharge. The incumbent also ensures proper authorizations for TRICARE Prime beneficiaries, reports on seriously ill or deceased patients, and provides translation, interpretation, and family support services to improve patient well‑being.
In addition, the incumbent manages referrals by assisting TRICARE beneficiaries with booking host nation appointments, educating them on authorization processes, and ensuring referrals are properly closed in coordination with providers. They obtain and communicate medical reports as needed, and clarify the role of the liaison program to host nation staff. The position also requires operating a government‑provided motor vehicle to travel between MTFs and host nation facilities for both inpatient and outpatient visits, ensuring timely and effective support across all assigned duties.
Performs other duties as assigned.
Qualifikationsanforderungen
C-5a:
E&T Level I: 2 years of creditable experience as defined in A below PLUS 2 years of experience as defined in B below.
Current employees who do not meet E&T Level I and who are not in the same or similar occupation must have 2 additional years of creditable experience as described in A below.
E&T Level II: 1 years of creditable experience as defined in A below PLUS 2 years of experience as defined in B below.
E&T Level III: 1 year of experience as defined in B below.
E&T Level IV and V: No additional experience required.
Current employees who have served one year in the same or similar occupation are qualified for the next higher grade.
Experience A: Included clerical work in an office or store, working with computers, bookkeeping, making and recording inventories, telephone marketing, arranging for events or as a cashier, etc.
Experience B: Experience in the same or similar line of work as the job for which considered. The experience must demonstrate that the applicant possesses the particular knowledge, skills and abilities required in the position. The predominant experience must have been gained at a comparable level of difficulty to the position to be filled. The amount of the higher level experience must be in a reasonable relation to the required total number of years.
C-6:
E&T Level I: 2 years of creditable experience as defined in A below PLUS 3 years of experience as defined in B below.
Current employees who do not meet E&T Level I and who are not in the same or similar occupation must have 2 additional years of creditable experience as described in A below.
E&T Level II: 1 years of creditable experience as defined in A below PLUS 3 years of experience as defined in B below.
E&T Level III: 2 years of creditable experience as defined in B below.
E&T Level IV: 1 year of creditable experience as defined in B below.
E&T Level V: No additional experience required.
Current employees who have served one year in the same or similar occupation are qualified for the next higher grade.
Experience A: Included clerical work in an office or store, working with computers, bookkeeping, making and recording inventories, telephone marketing, arranging for events or as a cashier, etc.
Experience B: Experience in the same or similar line of work as the job for which considered. The experience must demonstrate that the applicant possesses the particular knowledge, skills and abilities required in the position. The predominant experience must have been gained at a comparable level of difficulty to the position to be filled. The amount of the higher level experience must be in a reasonable relation to the required total number of years.
Explanations to the E&T Levels (Education & Training Levels) can be found at the following link:
https://portal.chra.army.mil/mnrs?sys_id=0a86e971cd2d2d10aaffb5ebb50f5ac9&view=sp&id=mnrs_kb_article&table=kb_knowledge
Auswahlkriterien auswählen
English AND German Language Proficiency Level C1 required.
You may test yourself for free at one of the various online providers, who offer tests under the 'Common European Framework of Reference for Languages' (CEFR).
C1 = Understand a wide range of longer and more demanding texts or conversations. Express ideas without too much searching. Effectively use the language for social, academic, or professional situations. Create well-structured and detailed texts on complex topics.
Description of the Language Levels:
https://portal.chra.army.mil/mnrs?sys_id=13a66d71cd2d2d10aaffb5ebb50f5aa0&view=sp&id=mnrs_kb_article&table=kb_knowledge
Beschäftigungsbedingungen
This is a permanent full-time position (38.5 hours/ week).
Position may be filled at the C-5A or at the full performance level, C-06. The incumbent may be non-competitively promoted to the next higher or full performance level in accordance with regulatory requirements, upon completion of required training, and recommendation of supervisor.
* Relocation expenses are not authorized
* Position requires on-call duties outside of regular duty hours, evenings, weekends and holidays.
* Driver's license class B required.
* Occasionally temporary duty travel (TDY) required.
* Knowledge of Basic Medical Terminology desired.
* It is highly recommended that all employees who provide work in military treatment facilities in Germany be immunized against seasonal influenza infection each year or as often as recommended. The immunization will be provided at no cost to the employee
THIS CONCERNS ALL EXTERNAL APPLICANTS:
* Generally, you must have been a resident in Germany for at least 12 months. Non-US citizen family members and German citizens are exempt from this requirement.
* Your permanent residence must be within Germany.
* Police Good Conduct Certificate (Polizeiliches Führungszeugnis): On initial appointment, or re-appointment after a break in service, candidates who have been selected for a position must present a police good-conduct certificate prior to appointment to the position. The applicant must obtain the certificate from the local resident registration office. The cost for the certificate is not reimbursable. Non-U.S. citizen family members, except German citizens are exempt from this requirement.
* Upon appointment with the U.S. Forces it is required to present two valid picture identifications to get access to the computer systems. Recognized documents are only: Personal ID (Personalausweis), Personal Travel Identification (Reisepass) and the European Union (EU) Driver's License (plastic card format). We recommend ensuring at the time of application that at least two of these documents are available or requested.
* Foreign National Screening (Sicherheitsüberprüfung): In accordance with U.S. Army Europe Regulation 604-1, within three days after appointment, a background check will be initiated to determine suitability for continued employment with the U. S. Forces in Germany. If results are unacceptable, employment will be terminated during the probationary period, or any time thereafter, if the background checks reveal that the employee constitutes a security risk.
* Foreign education may be accredited, please refer to the following websites for additional information: www.anabin.kmk.org or www.anerkennung-in-deutschland.de.