Job Description
We are seeking a highly skilled and experienced IT Service Owner for our Product Specification System Tires based on Teamcenter Platform (Siemens) to join our R&D IT team in Hannover, Germany. In this role, you will be responsible for ensuring high-quality service operations and development in alignment with ITSM standards and defined SLAs. You lead the activities of a global R&D IT service team consisting of internal and external members, managing day-to-day operations, support, maintenance, and continuous software development/customization of the service. This role includes steering infrastructure providers in the data center, supporting project initiatives, and driving operational excellence with a focus on optimal total cost of ownership.
IT Management & Leadership
1. Coordinate global service activities to ensure seamless delivery.
2. Control and manage the quality and efficiency of IT service delivery.
3. Handle escalation processes with R&D IT and R&D Management.
4. Foster skill and knowledge development within the service team.
5. Oversee service infrastructure and ensure its reliability and scalability.
Application Development
6. Analyze, design, and implement new customer requirements.
7. Collaborate with stakeholders to translate business needs into technical solutions.
IT Operations & Governance
8. Manage core ITSM processes including:Incident ManagementProblem ManagementChange ManagementRelease Management
9. Oversee software development activities related to the service.
10. Ensure IT security and compliance with internal and external standards.
Application Operations & Support
11. Analyze and resolve service-related incidents.
12. Conduct root cause analysis for recurring issues.
13. Develop mid- and long-term solutions to improve system stability and performance.
Quality & Standards
14. Apply and evolve best practices in design, coding, testing, and documentation.
15. Ensure high-quality deliverables aligned with enterprise standards.
Qualifications
16. Bachelor's degree in Computer Science, Information Technology, Engineering or a related field
17. Profound experience with Teamcenter customization is mandatory
18. Minimum of 8 years of experience in application operations and sw development (JAVA, C/C++)
19. Excellent project management and stakeholder management skills, including experience with methods such as SCRUM, KANBAN and Waterfall
20. Strong knowledge of ITIL framework and IT service management best practices
21. Proven experience in service delivery and continuous improvement
22. Advanced problem-solving and analytical abilities
23. Strong communication skills, both written and verbal
24. Ability to work effectively in a fast-paced, dynamic environment
25. Ability to work in international, hybrid teams with international customers
26. Fluency in English (spoken and written)
Applications from severely handicapped people are welcome.
Additional Information
We offer the following benefits:
27. Potential to an out of Tarif salary contract
28. 30 day of paid vacation per year
29. Attractive career development opportunities
30. We offer balanced working conditions by doing mobile work, working part-time, flexible working time as well as Sabbatical options
31. Cross-Border mobile work options up to 40 days per year from other EU countries
32. Company Pension plan
33. Attractive employee benefits with discounts
34. Diverse offers that support a better “work-family” balance ( company childcare places and free emergency care for your children)
35. Discounted offer for accessing sport facilities across Germany
36. A highly diverse environment across our location
37. A new canteen on site with a variety of lunch options
If this sounds like a perfect match for you and if you want to become the next supporter of our core values: Trust, for one another, passion to win and freedom to act - we are looking forward to receiving your application.
are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.
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