The IT Support Technician will provide end-user IT support, ensuring smooth operation of hardware, software, and network services. The role includes ticket management, hardware/software installation, troubleshooting, user onboarding/offboarding, and maintaining high customer service standards.
Key Responsibilities:
* Provide onsite and remote IT support for desktops, laptops, printers, phones, and mobile devices.
* Support and troubleshoot Microsoft Windows, MS Office, M365, and company applications.
* Perform basic network troubleshooting and VOIP/telephony support.
* Manage users and groups in Active Directory.
* Assist with IT equipment procurement and vendor coordination.
* Document issues and solutions in the knowledge base.
* Ensure compliance with IT security and processes.
Requirements:
* 2–4 years of hands-on IT support experience.
* Knowledge of Windows OS, Microsoft Office/M365, and basic networking.
* Strong troubleshooting and problem-solving skills.
* Excellent communication in English, both written and verbal.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: 4.000,00€ per month
Education:
* Associate (Preferred)
Experience:
* IT Support: 2 years (Required)
Language:
* English (Required)
* German (Required)
Location:
* 35578 Wetzlar (Preferred)