Your Contribution
As Service Excellence (m/f/d) you will support the development and conceptualization of the service strategy for MX global.
1. Analysis of service processes, identification of potential for improvement and implementation of best practices
2. Further development and implementation of warranty and complaints management
3. Further development of warranty cost management, warranty processes and systems
4. Definition and development of systems for the fault rectification process with failure safety
5. Product management for warranty and service products and their administration
6. Ensuring and monitoring service quality and conducting audits and evaluating customer feedback to continuously improve services and service portfolios
7. Development, implementation and global roll-out of key figure management and reporting structures
8. Selection and safeguarding of state-of-the-art software components and tools
9. Further development of error analysis and complaint management in cooperation with product management, product development and technical service
Your Experience and Qualifications
10. Completed studies in business administration, engineering or a related field with a focus on quality management methods
11. Many years of professional experience in technical service
12. Very good technical understanding of workshop equipment
13. Strong problem-solving skills and structured way of working
14. High level of conflict resolution
15. Excellent communication skills with customers, specialist departments and service providers
16. Strong customer orientation
17. Knowledge in the use of CRM and service management software is an advantage
18. Very good written and spoken German and English skills
19. High willingness to travel
#TeamMAHLE is diverse and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds and identities.