OverviewFreelance ServiceNow CSM ConsultantLocation: Germany (Remote/Onsite)Duration: 1/2 Days a weekStart Date: ImmediateOur client, a global IT organization, is hiring a ServiceNow CSM Consultant to join the team on a part-time basis. The successful candidate will utilize their skills in the Customer Service Management module to support a major supermarket retail chain in Germany.ResponsibilitiesProvide advisory guidance on optimising and enhancing the ServiceNow CSM module.Deliver hands-on configuration and development to meet evolving business needs.Collaborate with internal stakeholders to design, build and improve customer service workflows and integrations.SkillsetEnglish fluency with German language skills a big advantage.Proven ServiceNow CSM implementation and development experience.Strong consultative skills with the ability to translate business needs into technical solutions.Availability for 1–2 days per week over the coming months. #J-18808-Ljbffr