Mercier Consultancy is excited to offer a position for a German Back-end Gaming Support Specialist based in Sofia, Bulgaria, with fully paid relocation. In this role, you will be responsible for delivering specialized back-end support to German-speaking gamers, ensuring seamless gameplay and maintaining high standards of service quality.
Candidates with a strong enthusiasm for gaming, advanced technical competencies, and a commitment to providing exceptional support will find this position is an excellent possibility for them to shine!
Responsibilities
* Deliver back-end technical support to German-speaking gaming clients via various communication channels
* Identify, diagnose, and troubleshoot complex technical issues affecting gaming performance and user accounts
* Work closely with development teams to resolve bugs and implement improvements
* Maintain detailed and accurate documentation of all support cases
* Monitor system performance and report any irregularities or issues
* Stay updated on the latest gaming products, features, and industry trends
Requirements
* Fluency in German and English, both written and spoken, is mandatory. Please clearly state your nationality and native language in your CV and/or Cover Letter.
* Strong technical skills and problem-solving abilities
* Deep passion for gaming and knowledge of gaming environments
* Previous experience in back-end gaming support or technical support roles is preferred
* Excellent communication and interpersonal skills
* Willingness to relocate to Sofia, Bulgaria (fully paid relocation provided)
* Ability to work both independently and as part of a collaborative team
Benefits
* Financial support during relocation
* Stable job and career development opportunities
* Attractive salary
* Positive international working environment
* And additional benefits