Mercier Consultancy is currently seeking a committed German Travel Support Advisor to join our growing team in Sofia, Bulgaria.
In the capacity of a German Travel Support Advisor, you will be entrusted with assisting German-speaking clients with their travel requirements, delivering exceptional customer service and support. Your responsibilities will include addressing travel-related inquiries, facilitating booking processes, and resolving any client issues to ensure a seamless and pleasant travel experience.
Responsibilities
* Provide assistance to German-speaking clients across multiple communication channels, including phone, email, and chat
* Support clients with travel reservations and furnish comprehensive travel information
* Address and resolve client complaints, inquiries, and concerns promptly and professionally
* Maintain precise records of client interactions and transactions
* Collaborate effectively with internal teams to enhance service quality and client satisfaction
* Inform clients regarding applicable promotions and additional services
* Gather and report client feedback aimed at improving service delivery
Requirements
* Fluency in German and English, both written and spoken
* Strong communication and excellent customer service skills
* Previous experience in travel support or customer service is highly advantageous
* Good problem-solving abilities and attention to detail
* Positive and professional approach focused on client satisfaction
* Ability to thrive in a fast-paced, dynamic environment
* Passion for the travel industry and motivation to develop your career in this field
Benefits
* Competitive monthly wage
* Relocation Expenses Covered to Bulgaria
* Assistance with Apartment Search
* Paid Training and Opportunities for Professional Development
* And other benefits