We are looking for a Technical Support on IAM and Active Directory. The person will also help on migration project (Windows 11: coordination tasks notably). Client is using ServiceNow for incident management. We need someone available ASAP for a replacement for 1 up to 3 months (could be long term, depending on budget approval). Responsibilities Assume ownership and responsibility for the local IAM processes Support the business and ensure, that policy-aligned controls are implemented and adhered to, e.g. 4-Eyes-Principles and Segregation of Duties Foster a timely processing of user access requests and recertification-based access revocations Collaborate with both local and global stakeholders, especially the IT Application Owners and Technical Information Security Officers on identity and access related topics Coordinate ITIL related process for your processes, such as Incident, Problem and Change management Profile Bachelor's degree or above from an accredited college or university (or equivalent Diploma) is preferred 3+ years professional experience in IT related areas Fluent in English (written/verbal), German is appreciated Skills Proven professional experience in related Identity and Access administration processes (e.g. Active Directory or application-internal user administration) Initial previous experiences with ServiceNow as a ticket system are perceived positively Track record of your ability to work collaboratively within a team, to maintain orderly workflows prioritise skills, and to have a keen sense of urgency or importance of concurrent tasks Knowledge of Luxemburg regulations and experience in the financial sector is an advantage. Hays plc est l'un des principaux groupes mondiaux de recrutement de professionnels. Hays est l'expert du recrutement de personnes qualifiées, professionnelles et compétentes dans le monde entier. Hays est le leader du marché au Royaume-Uni et en Asie-Pacifique et également l'un des leaders du marché en Europe continentale et en Amérique latine. Hays intervient pour le compte de milliers d'entreprises des secteurs privé et public, sur des postes en CDI, CDD, Travail Temporaire et Contracting. Hays France & Luxembourg compte aujourd'hui plus de 650 salariés répartis au sein de 22 bureaux (Aix-en-Provence, Amiens, Biarritz, Bordeaux, Clermont-Ferrand, Dijon, Grenoble, La Rochelle, Lille, Lyon, Montpellier, Nancy, Nantes, Nice, Paris, Reims, Rennes, Rouen, Strasbourg, Toulouse, Tours et au Luxembourg) couvrant 25 secteurs d'activité.