We are searching for Service Hotline Engineer for Smart PV Business to join our business in Germany
Position Title:
Service Hotline Engineer for Smart PV Business
Position Type:
Fix term employment 12 months
Salary range :
45.000 - 48.000 EUR/year
Start Date:
July 2026
Location:
Nuremberg OR Dusseldorf on site
Contact:
Iulia Balan | +49 (0) 89 23 88 98 62
Responsibilities:
* Answering customer calls and emails related to technical issues
* Troubleshooting and resolving technical problems
* Escalating issues to higher-level support when necessary
* Interface with an engineering partner to locate technical problems that may arise during the engineering process.
* Maintaining documentation and records: You will be responsible for maintaining documentation and records related to technical support issues. This may include keeping track of customer interactions and documenting solutions to common problems.
* Responsible for remote support and level 2 engineer support;
* Responsible for technical support service to customer or partner independently or jointly with a technical support team
* Providing customer education and training on product or service features and functionality
* Remote support in case of customer problems that can’t be solved by customer or local subcontractor
* Collaborating with other teams: You may need to collaborate with other teams, such as software developers or product managers, to resolve technical issues and improve products or services.
Requirements:
* Bachelor’s/College Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology or comparable
* Experience in solar energy industry (technical service, commissioning service) is a plus
* Excellent written and verbal communication and interpersonal skills, highly motivated, team player, goal oriented and success driven individual and able to work independently with minimum guidance.
* Excellent technical and analytical skills including good listening, probing, and qualification abilities;
* Fluency in English and German native.
For more details contact:
sales( at)manningglobal.com
Quoting reference:
GE_MGIB_SHE-PV-B_13163
Or call Iulia on:
+49 (0) 89 23 88 98 62
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