We are looking for a motivated Customer Success Manager to join us as soon as possible. If you’re passionate about the combination of customer relations, tech and compliance and want to elevate your career in a growing tech company - we would love to hear from you!
We guide governance –helping companies build trust, make smarter decisions, and thrive through change. With us, you can and should think "outside the box," be open to new things and see change as an opportunity.
How do we do that?
With our leading governance SaaS solutions, we help companies digitize their processes and navigate the path toward an AI-powered future. As we expand globally, we remain committed to delivering a comprehensive suite that combines intuitive usability with profound knowledge of the domain and is implemented with engineering excellence.
Who are we?
A dynamic, international team of 100 tech-savvy professionals working across Stockholm, Augsburg and Zurich and other locations - with over 20 years of success behind us.
Your impact:
* You will be onboarding and adopting processes for new and existing clients, ensuring smooth adoption of our software
* You develop upselling strategies that exceeded budget targets
* You manage our customer contracts
* Proactively you build customer success plans to boost loyalty and minimize churn
* You will share valuable customer insights to shape future product development
Your profile:
* A relationship builder with a proactive, solution-oriented mindset
* Experience from SaaS, onboarding, sales, or account management - you know how to turn customers into long-term partners
* Proven ability to map, analyze and improve the customer journey
* Skilled in communication (German & English) and structured in your work
* Curious about tech and passionate about customer happiness
Your benefits:
Work where you thrive...: Modern tools and video meetings make it possible: You can decide if you can work best from home or in one of our offices. Would you like to work from abroad for a while? No problem thanks to our WorkFlex Benefits.
...and flexible in terms of time: It's your job: We trust you and give you the greatest possible freedom to organize yourself.
Learn with us: Benefit from several in-company trainings & workshops during the year.
Shape your career: Our growth path opens up many new opportunities for you. Tell us about your dream career and we'll help you make it reality with the support of our Personal Development coach and many further individual education opportunities.
Feel the team spirit: We foster a supportive, humorous, and collaborative environment - because we believe work should also be fun.
Have a good rest: We make an effort every day to surpass ourselves. But we also take the time to recharge our batteries: with more than 30 days of annual leave for all employees.
A fruit basket is nice, but we offer benefits that are the real treat ! Whether it's a job bike, health contribution, employee discounts or team events in stunning locations, we're constantly working to get the most out of it for you.
Ready to apply? We can’t wait to meet you!
Your contact: Cassandra
Email: application@aunetic.com
Phone: +49 160 1727897
Über uns
At Aunetic, we have made it our mission to reshape the future of governance.
Our approach is to mirror our clients' governance departments, with the aim of comprehensively addressing every aspect of governance directly through Aunetic.
We support business leaders in making informed decisions by providing transparent risk assessments in all areas of governance. Our ultimate goal is to provide the greatest possible assurance in all areas of governance in these fast-moving times.
Aunetic itself was formed from the merger of two market leaders, each with more than 20 years of experience in the field. The merger was initiated with the primary goal of breaking down the silos between our clients' governance departments and promoting synergies within the organization. The driving force behind this decision was the realization that new regulatory requirements inevitably lead to process adjustments and policy changes. To ensure compliance, these changes must be supported and validated within the compliance framework. If necessary, further improvements are made through internal audits.
Building on a long history and decades of trust with our clients, we have now created an entirely new organization, structure and culture:
Governance can be cutting edge and trendy!
powered by Connectoor