You probably know PAYBACK – either from being asked at the checkout or through our widely used shopping app. And of course, we hope your answer at the checkout is “Yes,” because with us you collect more than just °points. Whether customer, partner, or colleague: with PAYBACK, every interaction becomes a rewarding experience.
As Team Lead Key Account Management (m/f/d), you bring a deep understanding of partners, end customers, and markets and are able to successfully establish CRM strategies within an increasingly complex ecosystem. You combine your strength in strategy with strong execution skills and a pronounced hands-on mentality.
YOUR TASKS
1. On the one hand, you are responsible for leading and developing an engaged team, and on the other hand, for the overall account performance as well as the associated projects including P&L responsibility
2. You ensure long-term partner satisfaction and the identification of growth opportunities for our major key accounts. In this context, you take the lead in negotiations concerning strategies, content, and pricing, as well as in conducting meetings and delivering presentations at C-level
3. You develop and implement (CRM) strategies for our partners and drive their digitalization forward
4. You design target-group-specific CRM measures to promote new customer acquisition and customer loyalty, and you use data and reports to evaluate these measures and derive corresponding recommendations for action
5. You ensure efficient workflows, including the continuous improvement and standardization of internal processes
6. You manage the implementation of complex IT projects and the collaboration with numerous internal and external specialists
YOUR PROFILE
7. You have solid experience in key account management or consulting (ideally with a focus on CRM or marketing), including several years of leadership experience, and you hold a degree in business administration or a comparable qualification
8. You can operate confidently across different hierarchy levels up to C-level and bring a high degree of negotiation and presentation skills
9. Many years of experience in managing cross-functional projects and working with various stakeholders, including coordination within and with committees, distinguish you
10. You combine strategic strength and operational implementation capability with a pronounced entrepreneurial mindset, strong willingness to shape, and clear result orientation
11. You possess strong expertise in omnichannel strategies and have already demonstrated your digital know-how in numerous projects
12. A high degree of decisiveness as well as strong analytical skills and affinity for numbers round off your profile
OUR BENEFITS
13. Tasty Breaks: Delicious meals in our canteen – vegetarian or vegan options available, with many dishes free of charge
14. Move it, move it: 24/7 access to our gym – and we cover the cost for you
15. Do it your way: Flexible working hours, 30 days of vacation, up to 2 days of home office per week
16. Easy Going: Germany ticket included
17. Get Together: Team events, social days, ski events, and more
18. Grow like a Pro: Individual training and development opportunities
19. Good Vibes: Dogs are welcome!
PAYBACK is the leading loyalty program in Germany and one of the biggest and most powerful marketing platforms worldwide. As a pioneer in the data economy, we develop all technological solutions in-house here in Munich. Development is part of our DNA – and that includes your own development, together with us and the PAYBACK program.
Interested?
We look forward to receiving your application!
PAYBACK values diversity – come as you are.