Salary: 45.000 - 75.000 € per year Requirements: 2-4 years of related experience High School diploma/certificate or equivalent Fluent in German language (Essential) Expert-level support for hardware, software, and operating systems on desktops, laptops, and peripherals Ability to troubleshoot and resolve complex technical issues Proficiency in incident management, ensuring timely resolution of incidents within agreed SLAs Strong knowledge of desktop operating systems, including Windows 10/11 and macOS Working knowledge of Microsoft SCCM & Endpoint Manager/Intune platforms Certifications such as ITIL v4 Foundation, CompTIA A, Microsoft 365 Certified: Endpoint Administrator, or equivalent Excellent communication and interpersonal skills Ability to work independently and collaboratively in a team environment Responsibilities: Provide expert-level support for hardware, software, and operating systems Troubleshoot and resolve complex technical issues Deliver guidance sessions for end-users on software applications and best practices Manage incidents ensuring timely resolution within agreed SLAs Assist with hardware imaging, updates, and software installations Communicate effectively with users of all technical levels Support the Dexcom workforce to ensure seamless operations Technologies: Hardware Support ITIL macOS Microsoft 365 Windows Office 365 More: At Dexcom Corporation, we are pioneers in continuous glucose monitoring (CGM) technology. Our mission is to empower individuals to take charge of their health through personalized, actionable insights. Located in Mainz, Germany, our Desktop Support Team comprises skilled specialists dedicated to meeting technology needs with efficiency. We believe in fostering a culture that values ideas and supports growth, offering comprehensive benefits, exciting opportunities, and a chance to make a meaningful difference. Join us in our journey to improve human health! last updated 5 week of 2026