Fire Alarm Service Engineer – Static Site (Kent)
What You Will Do
Johnson Controls is hiring a Fire Alarm Service Engineer for a static on‑site role at a major facility in Ashford, Kent. We are seeking a candidate with strong experience in fire alarm systems, along with a willingness to develop further in gas suppression technologies.
You will join a dedicated on‑site team responsible for the servicing, preventative maintenance, routine servicing, fault‑finding, and remedial works associated with site‑wide fire detection, gas suppression, and passive/mechanical fire protection systems. Daily client interaction is required to ensure smooth operations, clear communication, and adherence to strict site safety and operational protocols.
Typical systems include:
* Conventional & addressable fire detection and alarm systems
* Networked systems and graphical interfaces
* Gas extinguishing systems (Argonite, CO₂, Inergen, Novec)
* Mechanical fire suppression equipment
You will take personal ownership of service delivery, quality, and safety, acting as a role model for best practice and advising the client on remedial actions and potential system upgrades.
What We Offer
* Competitive salary and commission scheme
* Overtime rates and door‑to‑door travel time
* Call‑out rota payment
* Engineer incentive plan
* Company vehicle, fuel card, and full PPE
* 25 days paid holiday plus bank holidays, with the option to purchase additional days
* Paid sick leave
* Matched pension contributions, life assurance, and employee assistance programme
* Discounts on high street brands and Johnson Controls security products
* Cycle‑to‑work scheme and employee referral scheme
* Access to business resource groups
* Extensive on‑the‑job and cross‑training opportunities with outstanding resources
* Training on Johnson Controls values, systems, and products
* All equipment required to complete your work
* Long‑term career development and progression pathways
* Supportive, collaborative team environment promoting work–life balance and wellbeing
How You Will Do It
* Service, maintain, and fault‑find on fire detection and fire alarm systems
* Receive training and development in gas suppression and mechanical suppression systems
* Carry out integrity testing (training provided if required)
* Complete all service documentation accurately using an iPad and service software
* Liaise with the client to obtain permits to work and ensure compliance with site procedures
* Attend mandatory training and maintain required certifications
* Support occasional mechanical and passive fire protection tasks
* Participate in the on‑call rota on a rotating weekly basis
* Identify, escalate, and report health and safety concerns promptly
* Conform to all QEHS regulations and contribute to a zero‑harm workplace
* Sign onto RAMS, PPE requirements, toolbox talks, van audits, and accident investigations
* Take part in internal technical audits and continuous improvement activities
* Coach and support apprentices and new starters
* Act as a key link between the client and the Field Line Manager, ensuring clear communication of completed works and outstanding actions
* Represent Johnson Controls with professionalism, accountability, and inclusivity
What We Look For
Required
* Proven experience working with fire detection and fire alarm systems
* Experience within a service‑focused business
* Good understanding of gas suppression systems and their maintenance
* Technical knowledge of fire legislation, standards, and associated field devices
* Integrity testing experience (or willingness to train)
* Excellent communication and customer service skills
* Strong IT literacy
* Full UK driving licence
* Ability to work independently and as part of a team
* Willingness to travel for training
* Ability to participate in the out‑of‑hours callout rota
* Ability to pass enhanced security vetting (Disclosure Scotland, enhanced screening, high‑security site checks)
Desirable
* Experience coaching or developing others
* Experience working on high‑hazard or critical‑infrastructure sites
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