Cross Border Talents Reservations Agent (German Proficiency) Location: Mosta, Malta (On-site) Employment Type: Full-time Overview Living in Malta offers an incredible experience with its rich history, unique culture, and stunning natural beauty. Enjoy nice weather, vibrant cultural aspects, and a welcoming environment! Tasks: Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales Achieve performance targets (sales, call-handling, and quality) as set out by the Market Manager and Team Leaders Communicate to Team Leaders all relevant customer feedback to facilitate ongoing improvements in our service quality and customer experience Track all reservations on request and provide the customer with effective support Working as part of a team and being able to stimulate and motivate others while being aware of and responsive to their needs and concerns Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales Dealing with customer complaints in a professional manner Ad-hoc tasks as assigned by the Team Leader Requirements: Technical skills: Familiar with Microsoft Office programs such as Excel and Word. Fluency in German and English Good sales and/or customer service skills from previous job experience Excellent communication skills, written & spoken in the required language Ability to work in a fast-paced environment Good team player with the ability to build and maintain strong relationships Word processing skills: Be able to type 25 WPM Benefits: Full Training Basic Health insurance- following 6 months of employment Career Progression opportunities Mobile schemes Gym packages included Relocation support In-house canteen serving different healthy food with affordable prices Monthly events Free on-site parking Staff discounts in over 50 local businesses Cross Border Talents collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, please see our privacy notice for further details.