Spaceopal is the prime service operations contractor for the European Galileo Satellite Navigation System and manages all Galileo Service Operations. The awarded European Commission (EC) contract to Spaceopal is more than just its satellites in space. Galileo Service Operations will provide high-quality positioning, navigation and timing services to users across the whole world as a civil-controlled service with guaranteed continuity of coverage.Main tasks and responsibilitiesMain objective of the role is supporting operational services spread across the Galileo Centres GCCs and GSC as well as to assure the Service Delivery in compliance with the Service Levels Agreements (SLA).The role requires liaising effectively across all SPO teams and with other GSOp teams, Design Authority teams (ESA and Industry) and Customer representatives (EUSPA).Main tasks are as follows, to be executed in agreement with the indications of the Head of SDM:Coordination of system and segment operation as much as the service engineering teamCoordination of technical and operational System Level aspects with the operations managers (MOMs, SOMs and others) and engineers of the Centers and SegmentsEnsuring engineering and execution of routine and contingency system level operations (SLOP) associated to system, segment and service evolutionsSupport to overall system and service validation including overall planning, execution and reportingProactively support to Business Continuity tasks in particular during the on-call periodSupport the Evolution Team in planning and coordinating the overall system migration and service transitionMaintaining system and service knowledge and informationSupport of continual service and operations documentation improvement based on the System and Service evolutionsSupport the system configuration managementSupport the implementation of start of operations and services with new releases, in synergy with the indications of the functional line of management (Head of SDM, Service Provision Manager)Coordination of contingency resolutions at system/service level with the support of the operations managers and service engineering teamOn-call supportPreparation, validation, and authorization of security procedures as required by operation and SECOPS requirementsTest and validation of security operations before and after launch of a satellite (e.g. SCTC, KVLT, SIOT, IOV test campaigns)Coordination of Security operations to support the launch of a satelliteSecure operations planning and analysis (routine)Support GSOV and simulation campaignContributing to operation reportingCoordinating CLA activities with GMS ops, GCS ops, HE, site and service SECCoordination and execution of the Long-Term Plan and the Mid-Term Plan activitiesRequired Qualification and ExperienceUniversity degree (Bachelor or higher degree) in Engineering, preferably in AerospaceProven working experience in space industry, space operations or satellite servicesGood knowledge on satellite systems (subsystem as minimum)Strong problem-solving skillsFast decision making in case of service impacting problemsAbility to work in intercultural and geographically distributed work environmentExcellent written and verbal communication skillsAvailable for travels to operator’s/SSEG sites as requiredFluent written and spoken EnglishFluency in standard office automation tools (MS Office, Email, Internet, etc.)Work locationIt will be necessary to periodically spend time at the GCC-I (Fucino, Italy), GCC-D (Oberpfaffenhofen, Germany), GSC (Madrid).It will be necessary to occasionally travel for meetings/colocations to the above locations and in other relevant project locations within Europe.30 days annual leaveWork-life-balance, e.g., through flexible working time models and mobile office optionsEmployer supported pension scheme and job ticketEmployer supported canteen, free coffee & fruit serviceCentrally located officePersonal development and training optionsRegular company and team eventsInternational working environment, dynamic, multicultural and motivated teams #J-18808-Ljbffr