At Wolt, our mission is to bring joy, simplicity, and earnings to neighborhoods and our restaurant partners are at the heart of this mission. In Germany, our Partner Operations team plays a critical role in supporting thousands of restaurants by ensuring smooth and reliable day to day operations.
We are now hiring a Team Lead for Partner Operations. This is a hands on leadership role where youll guide a team of specialists in resolving incoming support requests efficiently and professionally, helping us scale operational excellence across Germany.
What youll be doing
As Team Lead for Partner Operations, you''ll be responsible for running one of the most critical support functions at Wolt. You will lead a team that handles hundreds of incoming tickets each week, ensuring restaurant partners get fast, high quality assistance. Your focus will be on operational efficiency, team development, and improving the experience for both merchants and internal stakeholders.
Day to day in this role youll:
* Lead and develop a team of ~6 Partner Operations Associates handling high volume support tickets from restaurant partners.
* Monitor team performance and KPIs, ensuring SLAs and quality standards are met.
* Own scheduling, prioritization, and task management across the team.
* Collaborate closely with the Restaurant and Global Support teams to solve process bottlenecks and improve workflows.
* Recruit, onboard, and coach new team members for long term success.
* Identify and implement ways to automate tasks and improve operational efficiency.
Our humble expectations
* 2+ years of experience in leading operations or customer support teams
* Proven ability to manage high volume, structured workflows and junior team members
* Strong prioritization and organizational skills
* Excellent communicator in both German and English
* Experience in hiring and developing team members
* Familiarity with tools like Intercom, Zendesk, or similar platforms is a plus
* Bonus points if youre comfortable with analytics tools like Looker or Power BI
What we offer
1. A chance to shape how Wolt supports tens of thousands of restaurant partners across Germany
2. Full ownership and accountability in a fast moving operations environment
3. Independent work in a dynamic, international team
4. A fast growing tech company with many career opportunities
5. Attractive salary package
6. Cool office in the heart of Berlin
7. Discount on Wolt orders
8. Modern work equipment
9. Various soft drinks, coffee and fruits in the office
10. Urban Sports Club membership subsidy
11. Deutschland Ticket subsidy
12. Weekly all hands meetings and regular team events
13. Flexible working hours policy + 30 days of paid vac