As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute
Reporting to the Services organization, you will play a hands-on role in delivering network solutions and providing post-sales technical support. You’ll work closely with internal teams, service partners, and customers to ensure seamless deployment, reconfiguration, and ongoing improvements of Ciena’s solutions.
1. Lead solution delivery activities including remote deployment support, network migrations, and acceptance testing
2. Support partner engineers during deployments and act as an escalation point for technical queries
3. Review and validate Technical Deployment Package (TDP) content with internal and external stakeholders, ensuring all details are clear and executable
4. Collaborate with Sales Engineers, Project Managers, Technical Support, and Field Service to resolve design or product-related issues
5. Maintain detailed as-built documentation for future upgrades and reference
6. Participate in customer kick-off calls and provide guidance to pre-sales teams to align network design with serviceability standards
The Must Haves
7. B.S. in Electrical Engineering, Optical Engineering, or related discipline
8. Experience in a network engineering or related technical role
9. Basic theoretical and/or practical knowledge in one or more areas:
Layer 0/1 (SDH, DWDM, ROADM, Control Plane, etc.)
Layer 2-3 (IP protocols)
Scripting/DevOps (e.g., Python, Java, Ansible)
10. Strong customer service and communication skills, including fluency in English (written and verbal)
11. Proficiency in MS Office applications (Visio, Excel, PowerPoint)
12. Ability to manage multiple projects, analyse technical data, and translate designs into deployable solutions
13. Flexibility to travel (~25%) and support night-time maintenance windows (~25%)
Assets
14. Experience collaborating in matrixed teams across functions like engineering, support, and field operations
15. Comfortable managing multiple projects and resolving technical issues under tight timelines
16. Strong documentation and process development skills
17. Availability to travel (~25%) and support night-time maintenance windows when required
18. Customer service-oriented mindset with a desire to build a technology-focused career
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.