Profile
.
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.
You will excel and enjoy this position if you are ready to actively handle the following missions:
Customer satisfaction & feedback
1. Staff productivity & engagement
2. Stock availability & replenishment efficiency
3. Compliance with operational routines
4. Turnover vs. targets
5. Development of the category
6. Control of retail key figures such as MS, IPT, AVB, CR, number of services
7. Inventory on schedule
8. Sickness quote & employee turnover
Services
9. Short services in all departments
10. Support for beauty classes
Operations
11. Ensuring product presentation in accordance with visual merchandising specifications
12. Assortment and merchandise maintenance
13. Ensuring that the sales floor is fully stocked and preparing products for sale
14. Cleaning the furniture and products on the sales floor
15. Warehousing & stocking of goods in the warehouse and on the sales floor
16. Support with the conversion/construction of merchandising updates
17. Carrying out inventories
18. Operating cash register
19. Additional tasks related to the daily business
KPIs
20. Conversion Rate
21. Items per basket
22. Average basket
23. Customer feedback/satisfaction
24. Number of services
Do not hesitate to apply if you have…
Personal Skills
25. Communicative, reliable, organized
26. Team spirit
27. Open, motivating and friendly manner
Experience & Technical Skills
28. Comparable experience or interest in the beauty, cosmetics, retail, fashion or gastronomy sector
29. First experience in retail and in advising and dealing with customers
30. Excellent communication skills with customers
31. Good knowledge of the beauty industry & trends
32. Fluent in English or native language of the country
Being LVMH
33. Acts people oriented
34. Shows creativity and drives innovation
35. Strives for excellence
36. Entrepreneurial spirit & mindset
Here, you will find:
37. Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
38. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
39. Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
.