Responsibilities
* The role holder demonstrates competence in repairs, replacements, and recalibrations on “Standard jobs” without supervision
* Consistently delivers all operational responsibilities to contribute to team goals
* May be allocated “Complex” jobs if accompanied by Expert, Lead, Supervisor, or Team Leader
* May learn and perform flat glass cutting as needed
* Carries out core customer service activities, communicating effectively by understanding and responding to customer needs to deliver great service
* Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS)
* Understands company policies and procedures and complies with them
* Understands and works towards branch and personal KPIs
* May mentor and support other team members
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