JOB DESCRIPTION:
The core goal of Araceli Biosciences is to accelerate drug discovery by bringing advanced, AI-driven tools to the market. We are passionate about our customers’ success and that drives everything we do. To help our customers accelerate discovery Araceli is building a dynamic, fast paced team whose goal is to drive the drug discovery revolution.
Araceli is looking for an experienced Field Service Engineer (FSE) to join our growing team. The individual will be responsible for installations, upgrades, technical support and repairs for hardware systems in the field. You will be working hands-on with the fastest high-content imaging microscopes in the world. The Endeavor system and peripherals are next-generation technology, and we are looking for someone with a desire to work on the leading edge of innovation. This includes working with both new and existing products, development of troubleshooting procedures, and contributing to product and process improvements.
The Field Service Engineer and Applications scientist will be an integral member of the worldwide sales and service team but will also work cross-functionally with the engineering team to diagnose and repair customer issues on systems in the field. This position requires a strong background in field service engineering, hands-on technical abilities, understanding of software controls and engaging and proactive customer support skills.
JOB RESPONSIBILITIES:
* Perform installation, preventative maintenance, troubleshooting and repairs on highly complex imaging microscopes and peripheral equipment
* Troubleshoot software issues pertaining to firmware, operating system or other software tools used by Araceli
* Implement best practices for customer support interactions
* Interaction with the leading scientists in the world of drug discovery as you enable technology advancements in their laboratories
* Collaborate with team to diagnose and repair all types of customer issues including hardware, software and systems networking to ensure minimal system downtime
* Assist in the development of work instructions for fellow FSEs on service tools, repair, and installation
* Maintain accurate and organized documentation of customer interactions, service activities, and technical issues using CRM and other relevant systems
* Maintain regular communication with customers
* Propose process improvements to improve the customer experience
JOB REQUIREMENTS:
* BS or MS in Engineering or related field or equivalent work experience
* Minimum 3 years' experience in field service and/or manufacturing in biotech tech or life science industry
* Strong communication skills, particularly the ability to explain complicated technical information in simple terms
* Experience with microscopy equipment is preferred
* Availability for local travel (up to daily) and overnight travel (up to 70% of the time).
* Regular travel to customer sites across continental Europe, United Kingdom, and the Nordic countries.
* Occasional travel to the United States for training and integration
* Must maintain a valid passport
* Must maintain a valid driver's license
* Must be able to lift and move up to 50 lbs. Frequent bending, squatting, and standing are required
JOB LOCATION:
This position ideally will be based centrally within the service region. The ideal locations for this job are within Germany, the UK, Switzerland, The Netherlands, or Belgium. You must be within reasonable transportation time to a major train station or airport to serve our diverse and growing customer base.
ARACELI OFFERS:
Competitive salary and benefits package supported by our experienced European PEO partner, ensuring robust employee services and full regional compliance. No agencies, recruiters, or phone calls.
Araceli Biosciences is a group of innovative individuals looking to create beautiful images for a beautiful impactful purpose. Like our images, no two individuals are the same. That is why we are dedicated to creating and fostering a diverse and inclusive workplace for our team to excel in. Our team’s drive is to find creative solutions to accelerate drug discovery. Speed is our specialty and the core of who we are- from service to images.
Araceli is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.