German-Speaking Senior Business Travel Consultant | Berlin, Germany (Hybrid)
Role Overview An exceptional opportunity is available with a global leader in travel management, corporate card, and corporate expense solutions. As a German-speaking Business Travel Consultant, you will deliver premium, end-to-end booking support to elite corporate travelers worldwide. This role offers the flexibility of a hybrid work model, allowing you to work primarily from home with occasional days at a modern office hub in Berlin.
Key Responsibilities
* Corporate Travel Booking: Manage complex bookings for international business travel, including flights, rail travel, hotel accommodations, and auxiliary transit services.
* Multichannel Client Support: Provide "white-glove" support to corporate travelers via live phone calls, emails, and chat windows to maintain smooth transit and resolve travel disruptions.
* System Operations: Utilize Global Distribution Systems (GDS) to check real-time availability, issue tickets, and handle modifications.
* Self-Service Support: Guide business clients through mobile applications and digital self-service tools on the travel platform.
* Compliance Management: Ensure all individual itineraries rigorously align with company-specific and client-mandated corporate travel and expense policies.
* SLA Performance: Respond to inquiries within timelines defined by Service Level Agreements (SLAs).
Requirements & Qualifications
* Languages: Fluent or native-level proficiency in German (C1 level minimum) alongside working capabilities in English.
* GDS Mastery: 3+ years of mandatory, professional experience utilizing Global Distribution Systems (Amadeus, Sabre, or Galileo).
* Sector Experience: 5+ years of total experience specifically within a Business Travel Consultant or corporate travel environment.
* Technical Skills: Familiarity with customer experience and ticketing software such as Salesforce, Zendesk, Slack, and Google Workspace tools.
* Shift Flexibility: Comfortable working rotating shifts (Monday to Friday, 07:00 – 19:00 CEST), with schedules rotating every 3 months.
* Soft Skills: Exceptional problem-solving, multitasking capabilities, empathy, and professional communication skills under tight timelines.
The Offer
* Work Model: Full-time, Hybrid position based in Berlin. Work mostly remote with required office attendance only one day per week (approx. 4 days/month).
* Schedule: Balanced Monday to Friday work structure with weekends and bank holidays off.
* Compensation: Highly competitive base salary tailored to your corporate GDS background and performance.
* Benefits Package:
o Premium medical, dental, and vision insurance coverage options.
o Subsidized employee commuter benefits for public transit.
o Continuous professional development, training tools, and global career growth pathways.
o Home office support and infrastructure connectivity considerations.
o Paid parental leave, bereavement leave, and active mental health support programs.
Are you a corporate travel professional ready for a premium hybrid role in Berlin? If you have a proven track record navigating global travel distribution networks and want to partner with a world-recognized corporate solutions provider, this position is optimized for your growth. Apply today to step into your next professional chapter!