Mercier Consultancy is excited to announce an opening for a German Player Support Specialist in our dynamic gaming department located in Sofia, Bulgaria! In this role, you will be the essential support resource for our German-speaking player community, ensuring they receive exceptional assistance and enjoy a seamless gaming experience. As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and strive to provide a welcoming and supportive environment for all players. We are looking for individuals who have a strong passion for gaming and possess excellent communication skills to connect meaningfully with our players. Responsibilities Deliver outstanding support to German-speaking players via email, chat, and social media platforms Troubleshoot technical issues, respond to gameplay questions, and assist with account management Document player interactions and support issues accurately in our customer relationship management system Collaborate with other teams to resolve complex player inquiries efficiently Gather player feedback to communicate insights and areas for enhancement to the development team Help foster a positive and engaging community for our players Keep updated on the latest gaming trends and product developments Requirements Fluency in German and English, both written and spoken Excellent communication and customer service skills Previous experience in player support or a customer service role is advantageous A strong passion for gaming and familiarity with gaming culture Strong problem-solving skills and attention to detail Able to work both independently and as part of a collaborative team Familiarity with customer support software and gaming platforms is a bonus Benefits Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) Fully paid training sessions from the office Stable job and career development opportunities Attractive salary Additional health insurance 50 benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses