Ihre Aufgaben:
* Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in car systems, surveys, social media) to identify patterns, themes, and critical issues
* Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures
* Support the planning, execution, and documentation of functional acceptance tests for new features and software updates
* Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable
* Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners
* Assist in the development and continual improvement of quality processes, feedback loops, and knowledge-sharing within the team
* Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly
Ihre Qualifikationen:
* Bachelor’s or Master’s degree
* Experience in data analysis, quality assurance, testing, or customer feedback analysis
* Familiarity with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA or Salesforce)
* Experience with survey and feedback platforms (e.g. Qualtrics, Medallia)
* Structured, solution-oriented mindset and strong communication skills in English
* High level of initiative, adaptability, attention to detail, and teamwork orientation
Ihre Vorteile:
* 30 days leave per year
* We will create a candidate profile containing your strengths and potential and thus increase your chance of being placed in a position
* We provide security – attractive salary, punctual payment, full social insurance, continued pay in case of sickness and during holidays
* We actively present you to specialist departments and keep you updated on the application process
* You will work in an international environment